At Ez Assist, we understand the importance of efficient shipping and delivery for our customers. That’s why we have a clear and transparent Shipping Policy in place to ensure a smooth experience for everyone.
Domestic Shipping Policy
Shipment processing times
Orders placed before 2:00 PM Eastern Time will be processed and shipped on the same business day. Orders placed after this cutoff time will be processed and shipped on the following business day.
We strive to fulfill all domestic orders within 2-3 business days from the date of purchase. However, please note that shipping times may vary depending on the destination and any unforeseen circumstances that may arise.
Shipping methods
For domestic shipping, we offer a variety of reliable shipping methods to choose from. You can select the most convenient option during the checkout process.
Our shipping partners include well-established and reputable carriers, ensuring that your package is handled with care and delivered in a timely manner.
Tracking your order
Once your order has been fulfilled and shipped, you will receive a confirmation email with a tracking number. This will allow you to monitor the progress of your package and conveniently track its location.
Shipping fees
Our shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process, giving you full transparency before making a purchase.
International shipping
We also offer international shipping to select countries. The shipping fees for international orders may vary depending on the destination and the weight of the package. Please note that any additional customs fees or import taxes imposed by the destination country are the responsibility of the customer.
Lost or damaged packages
In the rare event that a package is lost or damaged during transit, please reach out to our customer support team. We will work closely with our shipping partners to resolve the issue and ensure a satisfactory resolution.
It is important to provide accurate shipping information during the checkout process. We are not responsible for any delays or undelivered packages caused by incorrect or incomplete shipping details provided by the customer.
Contact us
Should you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to reach out to our friendly customer support team. We are here to assist you in any way we can.