Refund And Returns Policy
At Ez Assist, we want to ensure your satisfaction with our services. This Refund and Returns Policy explains our guidelines for refunds and returns. Please read this policy carefully before making a purchase or booking our services.
If you are not entirely satisfied with your purchase or booking, we’re here to help.
Our refund and returns policy lasts 30 days from the date of your purchase or booking. If 30 days have passed since your purchase or booking, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return or refund, your request must meet the following criteria: 5.core/list.0.core/list-item.content: The service provided does not meet the agreed specifications and cannot be rectified.
- No refunds or returns are available for the services provided by Ez Assist, as our Personal Assistant services are non-tangible and based on time and expertise. We encourage all clients to thoroughly review our services and ask any questions before making a booking or appointment.
- The service was not delivered or completed as promised.
- The service was canceled due to unforeseen circumstances on our end.
To initiate the refund or return process, please reach out to us with your order or booking details. We will carefully review your request and respond to you as soon as possible.
If your refund or return request is approved, we will provide you with further instructions on how to return the item or cancel the service.
Please note that certain services may not be eligible for returns or refunds, such as personalized services or time-bound services that have already been provided.
- Personalized services that are specifically tailored to your needs.
- Services that have been completed, delivered, or partially utilized.
- Digital goods that have been downloaded or accessed.
- Subscriptions or recurring payments that have already been processed.
Return Process
If you wish to return an item, please contact us within 30 days of your purchase or booking. We will guide you through the return process and provide you with a return authorization, if applicable.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We do not offer exchanges for services or digital goods. If you are unsatisfied with your purchase or booking, you may request a refund as per our refund policy.
In the case of physical goods, if you need to exchange it for the same item in a different size or have any other concerns, please contact us and we will guide you through the exchange process.
Please note that additional shipping charges may apply for exchanges of physical goods.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will assess the situation and provide you with further instructions on how to proceed. In some cases, we may request photographic evidence or ask you to return the item for inspection.
Non-Refundable Services and Goods
Certain products, services, or digital goods may be marked as non-refundable. These include, but are not limited to: 22.core/heading.content: Personalized Services
Satisfaction Guaranteed
Services that are specifically tailored or customized for your individual needs and preferences may not be eligible for refunds or returns. We put great effort into personalizing our services for you, and such services cannot be reused or resold to others.
Before availing our personalized services, please ensure that you have thoroughly discussed your requirements with us to avoid any misunderstandings or discrepancies.
Time-Bound Services
Time-bound services, such as appointments, consultations, or bookings, that have already been provided or partially utilized may not be eligible for refunds. We commit our time and resources to fulfill these services as per your scheduled arrangement.
If you are unable to attend a scheduled appointment or booking, please inform us in advance. We may make reasonable accommodations, such as rescheduling or providing alternative options if available.
In cases where we are unable to fulfill a time-bound service due to unforeseen circumstances on our end, we will offer a suitable alternative or provide a refund.
It is important to note that the terms and conditions for non-refundable services or goods will always be communicated to you before the purchase or booking is made.
Contact Us
Should you have additional questions or require further assistance regarding our refund and returns policy, please don’t hesitate to reach out to us. We are here to help you and ensure your satisfaction with our services.